PRE-SALE SERVICE
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01
Product Inquiry
Ask about size, material, weight, color options, and usage scenarios via email or live chat.
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02
Personalized Recommendations
Not sure which basket or board fits your needs? Tell us your intended use (picnic, storage, serving, gift), and we'll recommend the best match.
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03
Bulk & Wholesale Quotation
Planning a large order for events, hotels, or retail? Contact us for volume pricing and lead times.
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04
Sample Request
Requesting a physical sample (deposit required, refundable upon bulk order).
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05
Shipping Estimate
We provide estimated delivery time and shipping cost based on your location.
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06
Response Time
Within 2 hours during business hours (Mon–Fri, 9:00 AM – 6:00 PM CST).
IN-SALE
SERVICE
What do we do while processing your order?
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Order Confirmation
You'll receive an order confirmation email with product details, price, and expected ship date.
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Production Progress Update
For custom or bulk orders, we send photos/videos of your items during production (upon request).
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Packaging Assurance
All baskets and boards are carefully wrapped with bubble wrap, foam corners, and sturdy cartons to prevent damage.
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Tracking Number
Once shipped, you'll get a tracking number and link to monitor your package in real-time.
AFTER-SALE SERVICE
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01Damaged in Transit
Send us photos of the damaged item and packaging within 48 hours of receipt. We will issue a full refund or free replacement.
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02Defective Product
If your board has cracks, splinters, or your basket has broken weave, contact us within 7 days. We cover return shipping.
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03Wrong Item Received
We will arrange pickup of the incorrect item and send the correct one at no extra cost.
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04Not Satisfied / Changed Mind
Returns accepted within 14 days of delivery. Items must be unused and in original packaging. Buyer pays return shipping. Refund issued within 5 business days.
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05Missing Accessories
If your basket set is missing cutlery, straps, or cooler bag, we'll ship the missing parts immediately.
